Webinars
As part of our commitment to providing research and education to the credit and accounts receivable community, we share information about education webinars that are being offered by CRF and the organizations that we partner with. Below you will find a list of webinars offered exclusively to CRF members, as well as those that are open to everyone in the credit community.
Member Webinars
Membership in our community includes the opportunity to attend education webinars about relevant topics to the credit community. We are pleased to offer the following webinars to our members.
Members can email Angela for the discount code in order to register for free.
If you are not a member, please visit our Membership page for details on member benefits and cost.
AI In Credit: Quick Wins & Critical Safeguards
Presented by Credit Pulse & CRF
Wednesday, October 15, 2025 – 3:00pm ET
AI is transforming credit management, but it’s not a magic wand. Used well, it can help teams move faster, uncover risk earlier, and scale decision-making. Used carelessly, it can create blind spots, bias, or costly mistakes.
This session will cover both sides of the coin: how to capture the quick wins AI offers today and how to avoid the traps that can put your company at risk. Attendees will leave with ready-to-use strategies, plus the guardrails to keep their workflows sharp, compliant, and trustworthy.
Key Topics:
- The Upside: Automation, early signal detection, and AI assistants
- The Downside: Bias, incomplete data, and “AI hallucinations”
- The Sweet Spot: Balancing automation with human judgment
Speaker:
Jordan Esbin, CEO, Credit Pulse
CLICK HERE to register. This webinar is FREE for CRF Members. Please contact Angela for the discount code to use for registration.
The Next Era of AR: Automation, AI, and Human Judgment
Presented by Bectran & CRF
Tuesday, October 21, 2025 – 3:00pm ET
Accounts Receivable (AR) is entering a new era—one where automation and AI are rewriting the rules of efficiency. AI is moving beyond hype, powering predictive insights, real-time fraud detection, and customer experiences that used to take weeks to deliver. The question for finance leaders isn’t if you’ll adopt these technologies — it’s how fast you can adapt.
But AI can’t replace everything. The toughest negotiations, the relationships that drive loyalty, and the nuanced judgment calls that protect your business still belong to humans. The real advantage comes from knowing where to let technology lead — and where human expertise must take the wheel.
In this session, we’ll map out a playbook for the next phase of AR and show you what it takes to future-proof in a world where automation and human judgment must coexist.
Speakers:
David Reinauer, Product & Implementation Manager – Bectran
Sean McCaffrey, Business Development Manager – Bectran
CLICK HERE to register. This webinar is FREE for CRF Members. Please contact Angela for the discount code to use for registration.
What Really Works in Collections? Insights from AI and Behavioral Data
Presented by Billtrust & CRF
Tuesday, November 4, 2025 – 12:00pm ET
Many collections teams are stuck in the past, relying on fixed cadences, repetitive reminders, and too much guesswork. The result? Customers tune out, teams burn out, and payments fall behind.
This session will explore how AI and behavioral data bring precision at scale, helping AR teams optimize timing, frequency, and segmentation to deliver stronger results with less effort. Drawing on real-world behavioral data and research, we’ll share how leading organizations are modernizing collections strategies to accelerate cash flow and improve customer experience.
Key Takeaways:
- How leading AR teams are cutting DSO by 25%—and the steps you can take to do the same
- Master timing to engage customers at the optimal moment
- Measure what actions truly drive payments with attribution windows
- Segment outreach by customer risk level to focus effort where it matters most
- Scale collections with AI-driven sequences that deliver measurable results
Join us for a practical discussion on building smarter, data-driven collections strategies that deliver measurable results.
Speaker:
Dave Ruda, VP of Product – Billtrust
CLICK HERE to register. This webinar is FREE for CRF Members. Please contact Angela for the discount code to use for registration.
Partner Webinars
The following webinars are offered by our partners and are open to everyone.
Please check back later for updates.
Recently Concluded Webinars
The following webinars were conducted recently for CRF Members. Please visit the Member section of our website to find the recorded sessions.
Confident Budget Planning Starts with AI-Driven Collections & Predictable Forecasting
Presented by Serrala & CRF
Tuesday, October 7, 2025
CECL 2026: Navigating the December Rule Changes and Preparing for Compliance
Presented by CRF
Tuesday, September 30, 2025
AI in Accounts Receivable: Testing, Controls, and Global Collection Strategies
Presented by Quadient & CRF
Tuesday, September 23, 2025
Reimagining CreditOps: Unlocking the Power of AI Agents for Smarter Risk, Fraud, & Sentiment Detection
Presented by Bectran & CRF
Monday, August 25, 2025
Identifying High-Risk Businesses at Origination and Beyond
Presented by Experian & CRF
Tuesday, August 12, 2025
Economic Update – Business Activity & the Consequences for Credit
Presented by CRF
Tuesday, July 29, 2025
Know Sooner, Act Faster: Using AI to Proactively Detect Changes in Customers’ Behavior
Presented by Sidetrade & CRF
Tuesday, July 22, 2025
IDENTITY CRISIS: Risks and Best Practices When Doing Business With Newly Acquired Entities and Conglomerates
Presented by Lowenstein Sandler LLP & CRF
Tuesday, July 15, 2025
Fast-Track Collections: Leveraging Modern Tech for Maximum Recovery Without the IT Headache
Presented by Debt Register & CRF
Tuesday, June 24, 2025
How to Harness the Power of Trade Data in your Credit & A/R Portfolio
Presented by Creditsafe US & CRF
Tuesday, June 17, 2025
Overcoming Barriers to AI Adoption: Building Trust and Delivering Business Value
Presented by Deloitte & CRF
Tuesday, June 10, 2025
The Portal Advantage: Faster Payments, Intelligent Automation, Stronger Cash Flow
Presented by Serrala & CRF
Wednesday, May 28, 2025
ACH Update: A Payment Tool That Can Be Used Both Domestically & Internationally
Presented by Nacha & CRF
Wednesday, May 21, 2025
Mastering Invoicing Compliance: Navigating Portal Billing, Retainage, and E-Invoicing Mandates
Presented by Quadient & CRF
Tuesday, May 13, 2025
The Rise of E-Invoicing and its Implications on the ‘Office of the CFO’
Presented by FIS & CRF
Tuesday, May 6, 2025
Adapting to California’s New Collections Law: A Practical Guide for Credit & AR Professionals
Presented by Commercial Collection Agencies of America, CRF and FCFP
Tuesday, April 29, 2025
Credit: The Sales Empowerment Team
Presented by Credit Pulse, CRF and FCFP
Thursday, April 17, 2025
The Value of Partnering with Sales & Marketing
Presented by AMEX, CRF and FCFP
Tuesday, March 25, 2025
Getting Difficult Done: Proactive Solutions for O2C 2.0
Presented by Cadex, CRF and FCFP
Thursday, March 6, 2025
The Future of Credit Management: Insights from 400 Credit Leaders
Presented by NetNow, CRF and FCFP
Thursday, February 20, 2025
Federal Reserve Economic Outlook for 2025
Presented by Philadelphia Federal Reserve Bank, CRF and FCFP
Thursday, January 16, 2025
Optimizing Your Invoice-to-Cash Automation Journey
Presented by BlackLine, CRF and FCFP
Tuesday, December 17, 2024
2025 Order-to-Cash Playbook: Proven Strategies and Fraud Tools for a Competitive Edge
Presented by Bectran, CRF and FCFP
Tuesday, December 10, 2024
The Weakest Link: Identifying and Reacting to Financially Distressed Customers and Suppliers Before They Fail
Presented by Lowenstein Sandler LLP, CRF and FCFP
Wednesday, December 4, 2024
60% Down in Delinquencies: M. Brashem Inc. Accelerates AR from Manual to Automated
Presented by Serrala, CRF and FCFP
Thursday, November 7, 2024
Cybersecurity in 2025: Navigating the Future of Fraud Prevention
Presented by Billtrust, CRF and FCFP
Thursday, October 17, 2024
Uptiers, Dropdowns, and Zombies – Oh My!
Presented by Lowenstein Sandler LLP, CRF and FCFP
Wednesday, October 2, 2024
A Path to Modernization: How to Automate for Efficiency
Presented by Experian, CRF and FCFP
Thursday, September 26, 2024
The Nuances of Managing Credit Risk in a Global Market
Presented by Creditsafe, CRF and FCFP
Thursday, September 19, 2024
Mastering Sales Tax Compliance: Navigating Regulations, Exemption Certificates, and Technology for Business Success
Presented by Tax CSA, CRF and FCFP
Tuesday, September 10, 2024