Credit & Accounts Receivable Open Forum

Date: October 21 (1/2 day) 22 & 23 (1/2 day) 2013

Click here to register for Forum on-line      Click here to print & FAX registration form      Printable Agenda

The beautiful Harbor Beach Marriott,
     Ft Lauderdale, FL

3030 Holiday Dr      Ft Lauderdale, FL

Visit the Hotel and make reservation online

See our pictures from October 2012's Harbor Beach Forum

Call: Hotel Group Reservations: 888-789-3090 to speak to a group reservation agent
Tell them you are registering for the Credit Research Foundation meeting to get the Group Rate of $199.00 single or double (+ Tax).
The CRF room block ends September 20, 2013
This will be a SOLD OUT event! Room availability is limited - so book NOW!

The Harbor Beach Marriott: The private beach is accessible by wood stairways leading over a low dune. Because it's private, the beach offers exceptional space for the beach bar, lounge chairs, and volleyball games. Bordered by rock-waterfall gardens, the lagoon-style pool provides an alternative to the beach. Above the sand on a sprawling deck are 50 private beachfront cabanas (surcharge) shaded by palms and equipped with showers, TVs, ceiling fans, and lounge chairs.

The hotel offers five lighted tennis courts, a basketball court, and a dive shop. A water-sports center rents out snorkeling and scuba diving gear, catamarans, personal watercraft, speedboats, kayaks, boogie boards, surf boards, metal detectors, and shelling nets and arranges parasailing flights and outrigger-canoe tours. Bicycles are also available for rent.

    CRF Hotel Discounts:

  • Discounted self-parking rate $11.00
  • In-room Internet $6.95 per day
  • 15% off Spa Services
  • Complimentary use of hotel fitness center
  • Area Airports

  • Fort Lauderdale - FLL
    Hotel is 5 miles from Ft Lauderdale airport

    Driving Directions

    From the Fort Lauderdale/Hollywood International Airport
  • Take the exit to US-1 North. Go north on US-1 Federal Highway. Make a right on S.E. 17 Street Causeway and head east. Go over the intracoastal drawbridge to the 4th traffic light - it's Holiday Drive. Make a right at the Holiday Drive. Go one block to the stop sign and make a right to our resort.
  • This hotel does not provide shuttle service.
  • Alternate transportation: Towncar, limousine, van; reservation required
  • Estimated taxi fare from and to Ft Lauderdale airport: $20.00 USD (one way)

Don't miss this great opportunity to spend a few days with your friends oceanside and Experience CRF!
             CRF Forum Registration Policy - see bottom of page

SAP and Oracle users

Monday morning 8am to noon prior to the Forum join the most dynamic User Groups for either SAP or Oracle that focus on credit and AR processes. These meetings are free to all Forum attendees but you MUST register for them. See below for registration and details. These sessions are for credit professionals and their IT staff only. No vendors please.

Various Credit Information Provider Users' Groups

Wednesday afternoon. Free to all Forum attendees who are subscribers to the services; but you MUST register for them. See below for registration and details.

Please join the CRF Board of Trustees, our Industry Partner Sponsors and members to celebrate the retirement of Terry Callahan, CRF's President since 1995.

The Monday evening event will be held at the beautiful Village at Gulfstream Park - South Florida's newest outdoor shopping and entertainment destination, featuring a renowned collection of fashion boutiques, shops, signature restaurants, outdoor cafes and nightclubs. (Transportation provided by CRF).

To assure that this is a memorable evening, the Board of Trustees of the Foundation is soliciting contributions from our Vendor Partners of $1,000 to help defray expenses. In fairness to those contributing $1000, we are compelled to limit vendor attendance to the Monday night party only to vendors contributing to this event.     All Vendors attending the dinner must be registered for the Forum.     If you are a Service Provider (non-credit professional) wanting to attend this event, please register for the event on the link at top of page, and also make your donation here.

We plan a fun-filled evening of food, music and entertainment as we turn the page on a new chapter in the history of CRF. We will say goodbye to Terry and welcome our new president!

Laugh, participate, and experience an altered state of reality

Get Hypnotized! - The Erick Kand Comedy Hypnosis Show

Renowned hypnotist and comdian Erick Kand is appearing at the CRF Monday Evening Event. See a sample of Erick's show here.

Self-selecting audience volunteers will be hypnotized and become the stars of the show! During this performance, the lucky volunteers will undergo a complete transformation. The pandemonium is all great fun and will have the audience laughing non-stop from start to finish during this special performance exclusively for our group!

The October CRF Forum Program

  • Payment Fraud / Claudia Swendseid, Federal Reserve Bank of Minneapolis
         Payments fraud is a serious threat to the efficiency and the integrity of the payment system as well as to your own company’s bottom line. Fraud schemes continue to target traditional corporate payment categories like ACH, cards, checks and wires, where well understood risk mitigation methods are used by most companies. But fraudsters are also developing new ways to attack your banking accounts and payment activities through online and mobile technologies and account takeover schemes. Some executives now release or verify online banking transactions on a tablet or mobile phone not realizing the additional risk they might create by doing so.
         Do you know what fraud schemes are most prevalent that affect corporations? Are you familiar with and using "best practice" fraud mitigation techniques? Have you heard that cards are migrating to “chip” security? This session will address these issues and more, and help you become better prepared to protect your organization’s payments activities effectively from payments fraud.

  • Unclaimed Property Policies and Procedures: Risk Mitigation in Accounts Receivable / Karen Anderson, Unclaimed Property Recovery & Reporting, / Jen Fox, Uline, & Raphael Zahralddin, Elliott Greenleaf
         Did you know that businesses are paying hundreds of thousands of dollars in penalties and interest for failure to comply with unclaimed property laws? This is due to states becoming more aggressive in their enforcement efforts, particularly in the number and complexity of unclaimed property audits. Failure to report accounts receivable items is a significant portion of the underlying exposure and risk. To avoid this situation, practitioners should arm their businesses with policies and procedures targeted at preventing the creation of unclaimed property and for insuring compliance with state unclaimed property requirements.
         This presentation provides the practitioner information for analyzing its business, considering risk-averting policies and procedures, and implementing measures to achieve and maintain compliance. Is it time for your A/R department to have an escheatment check-up?
         The presentation includes:
    1. An Explanation of the Basic Unclaimed Property Concepts and State Requirements/Obligations
    2. A Listing of Types of Transactions that Commonly Create Unclaimed Property in A/R
    3. An A/R Department Case Study in Achieving Compliance
    4. Ideas and Methods for Minimizing the Creation of Unclaimed Property
    5. Information about State Voluntary Disclosure Programs as a Means for Achieving Compliance
    6. Current Unclaimed Property Audit Triggers and Trends
    7. A Discussion of the Latest Developments in Unclaimed Property Cases, Laws, Regulation and Guidelines

  • Order-to-Cash and the Shared Services Organization—Leading through the Change / Mark Tuniewicz , Former NACM national Chairman & Director, Finance Operations, Philips
          The notion of creating shared business services—more than just simple centralization—has emerged to the point of being common in Fortune 1000 firms, across a broad range of functions and industries. Where ten years ago titles such as “Director of PtP” or “OtC Process Owner” seemed unusual, now management by process and the drive for continuing cost reduction has swept across the world’s largest companies. It is certainly coming to your company soon in some form, if it hasn’t already. Join us for this interactive session, which will cover:
    1. Preparing for change in your organization
    2. Challenges and concerns associated with moving to OtC shared services
    3. The “O” word—outsourcing. Should you include this component? Pros and Cons
    4. Best practice metrics and key SLA provisions
    5. Looking ahead: positioning yourself as part of a shared services organization
  • Economic Update / William Strauss, Federal Reserve Bank of Chicago
         Bill is a senior economist and economic advisor in the economic research department at the Federal Reserve Bank of Chicago, which he joined in 1982. His chief responsibilities include analyzing the current performance of both the Midwest economy and the manufacturing sector for use in monetary policy. He produces the monthly Chicago Fed Midwest Manufacturing Index and organizes the Bank's Economic Outlook Symposium and Automotive Outlook Symposium. In addition, he conducts several economic workshops and industrial roundtables throughout the year. He is a frequent speaker at CRF Forums.
  • Using Your Skills & Experience in Receivable Management to Take On Other Responsibilities Within the Organization / Tracey Brochu, Franchise Integration Manager, Johnson & Johnson Sales & Logistics Co
  • Best Practices in Managing A/R with Acquired Companies & Brands / Bob Payne, Director, US Credit Operations SC Johnson & Son Inc & Harris Semegram,Director of Credit Prestige Brands Holdings Inc
         A panel discussion on managing acquisitions from an A/R perspective. The panel will discuss the types of acquisitions, acquisition phases with key actions, staffing considerations and watch outs.
  • The End To End Model for Credit Risk – How to Take Your Team from Obstacle and Cost Center to Sought After Partner / Robert Gauch, VP, Head of Credit Risk, Constellation Energy
         Sometimes Credit Risk Management is viewed as a cost center and the deal prevention unit - how can today’s credit professionals and leaders become a sought after partner to their commercial organization(s).
    1. The end to end credit risk model
    2. Selling the “value add” in a challenging and changing economic environment
    3. Managing the default and collection process – a big part of the equation
    4. Metrics and measurement – structured to tell the story
    5. The credit toolbox and the bottom line – it can work

  • Hot topics in Chapter 9 Bankruptcy Cases - What Trade Creditors Need to Know to be Protected / George Angelich & Robert Hirsh, Partners, Arent Fox / Rob Crisafulli of Mesirow; and Michael Imber of Alvarez & Marsal
          This panel will give credit professionals an overview of the Chapter 9 bankruptcy process and specific insights on how to protect your company and your receivables. The panel will explore the nuances between Chapter 9 and Chapter 11 cases along with useful practical tips on how to navigate the process.
  • The CRF Open Forum
         In this session, you set the agenda and ask everyone for assistance with any operational, logistical or best practice questions or concerns you have. Take advantage of this opportunity to get help from a cross section of America's leading credit professionals representing a variety of industries. We'll all help to find a solution.

SAP and Oracle users

Monday morning 8am to noon prior to the Forum, join CRF for our dynamic ERP User Groups that focus on the management of credit and AR processes. CRF conducts these meetings which are free to all Credit Professional Forum attendees but you MUST register for them. See below for registration and details. These sessions are for credit professionals and their IT staff only. No vendors please.

CRF - Oracle Users Group

  • As always, in conjunction with our Forum, CRF will ocnduct an Oracle User Group session facilitated by Robin Walker, principal of Caliber Application Services, LLC on Monday morning from 8:00am to 12pm immediately prior to the start of the CRF Forum. The agenda and meeting location will be forthcoming.

    To find out more or to sign-up for this session, email session host Robin Walker at:

CRF - SAP Users Group

Wednesday User Groups

The following Wednesday sessions are provided for the CRF Forum attendees by their individual sponsor and are not affiliated with the Credit Research Foundation.

CreditRiskMonitor User Group

  • CreditRiskMonitor Users - Wednesday October 23, 2013:       1:00 PM to 3:30 PM.
    THERE IS NO FEE FOR THIS USER GROUP MEETING but registration is limited and admission is for password/contract holders only.
    To find out more go to CreditRiskMonitor:
    Or email session host Al Carmenini by September 15th to reserve your seat

D&B DNBi User Group

  • D&B DNBi User Group Breakfast - Wednesday October 23, 2013:      7:00 AM to 9:00 AM.
    THERE IS NO FEE FOR THIS USER GROUP MEETING but registration is limited.

    To find out more or to sign-up for this session: email session host Lenore Schaefer at: In this session D&B will cover best practices around two important areas impacting credit management.
    • Leveraging predictive scores and analytics for profitable growth
    • Approaching portfolio management differently to optimize performance in your current book of business

    During the predictive scoring section, you will be introduced to two of D&B’s newest and unique innovations, the D&B Viability Rating and the D&B Delinquency Predictor. We will discuss how these ratings and scores can be used for prescreening, onboarding new customers, account management and prioritizing collections.
    In the Portfolio Management segment we will cover how to:
    • Grow the business in cross functional collaboration with your sales and marketing teams
    • Improve cash flow by prioritizing collections management differently
    • Manage credit limits and strategically set terms and polices
    • Enable strategic decision making professional that share critical insights and trends
    This D&B user group session will help you bring a fresh, new strategic approach to your credit management and reporting processes. Please email: to register today!

CRF Forum Registration Attendance Policy

Please help us control our meeting costs. Food and beverage commitments are confirmed and guaranteed well in advance of the Forum. Therefore, if you register we are guaranteeing your attendance and food commitment to the hotel.  Anyone who registers and does not give us advanced cancellation notice, will be charged a fee of $200 for the charges we will incur.

Any registration fees paid to CRF for the Forum will not be refunded if you cannot attend; however you can use the registration fee for a future CRF Forum.

If you need to cancel try to send someone else from your organization.

CRF members entitled to free registrations must still register so that we can make an accurate guarantee.

Thank you for your cooperation.

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Join us for another fantastic CRF Forum.
Discounts will be available for more than one person from your company.

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