Artificial intelligence is transforming Order-to-Cash from a reactive, labor-intensive function into a predictive and automated value engine. This course cuts through the hype and focuses on practical, real-world deployments that are actually working today. Participants will explore how AI enhances credit scoring and onboarding, sharpens collections prioritization, accelerates dispute and deduction management, strengthens fraud detection, and improves cash forecasting accuracy. Through technology spotlights on machine learning, NLP, and RPA, along with real success stories and lessons learned, learners will gain a grounded understanding of where AI delivers quick wins and where longer-term investments pay off. By the end, AI becomes a concrete, actionable tool in the O2C process, not just another buzzword.
This is Part 1 ONLY of the course AI in the World of O2C: Enablement, Governance & Control. Please only select this course if you do not want to take the FULL course.
This is an On-Demand Course, allowing students to work independently and at their own pace to accommodate the time demands of busy professionals. After reviewing the presentations and course materials, the participant is required to take a final exam. Those who receive a grade of 70% or higher will receive an electronic “Certificate of Professional Development” from the Credit Research Foundation.
Registration Fees - $99
CRF Members receive a 20% discount on the course registration fee. Please contact Angela McDonald to obtain the code to enter at checkout. CLICK HERE to register for this course (Note: this link will take you to DigitalChalk, which is the education platform we use to deliver courses.) If this is the first time you are registering for a CRF On-Demand Course, please create a new account. Click on the “Catalog” tab and make your course selection.Back to the complete listing of CRF Courses