< Back to March Forum

2023 March Forum Agenda

Monday, March 13, 2023
8:00am – 9:30am

Platinum Partner Breakout Sessions

Presented by CRF’s Platinum Partners

CLICK HERE for details about the Platinum Partner Breakout Sessions that are offered on Monday morning.

Monday, March 13, 2023
10:30am – 12:00pm

SAP Best Practices Round Table Session

Moderated by CRF

Learn and share experiences with others in this peer-to-peer best practices discussion. Discussion topics include:

  • What version/modules are you using?
  • Implementation & Migration to S4/Hana
  • And more!

CLICK HERE for details about this session.

Monday, March 13, 2023
12:00pm – 1:00pm


We’re kicking off the Forum with a Welcome Lunch! Join us for another chance to network with your peers and fuel up before the Forum sessions begin!

Monday, March 13, 2023
1:00pm – 1:15pm

Welcome/Opening Comments

Monday, March 13, 2023
1:15pm – 2:00pm

Upcoming Bankruptcy Cycle – Remember 2007-2008?



Presented by Jason R. Adams, Partner – Bankruptcy Department, and Kristin S. Elliott, Partner – Bankruptcy Department, Kelley Drye & Warren LLP

After nearly two years of relative inactivity, rising interest rates, inflation and supply chain issues point to an upcoming bankruptcy cycle that could rival the 2007-2008 economic crisis. In this seminar, we will explore how this cycle may differ from the past and discuss creditor strategies that are better suited to today’s chapter 11 landscape. The discussion will include topics such as:

  • Expedited Chapter 11 process—the need for prepetition planning
  • Fighting for leverage—creditors’ committee influence and creditor involvement
  • Getting paid—503(b)(9) claims, critical vendor strategies, preference exposure
  • The rise of subchapter V—diminished creditor protections

Monday, March 13, 2023
2:00pm – 2:45pm

Outsourcing Best Practices


Presented by Bob Anderson, Director Order to Cash, and Sue Danino, VP Global Business Services, Hubbell Inc.

Hear from one of your peers regarding his organization’s journey of outsourcing certain functions and tasks. This session will cover the considerations, difficult decisions, process, lessons learned and the successes.

Monday, March 13, 2023
2:45pm – 3:00pm


Grab some coffee, tea, water or soda…chat with attendees…then return refreshed for another session!

Monday, March 13, 2023
3:00pm – 3:45pm

How to Compare Risk Mitigation Tools: Pre-Petition (Receivable Puts) vs. Post-Petition (Selling your bankruptcy claim)


Presented by Scott Friedman, Investment Team Member, Olympus Peak Asset Management and Principal, Olympus Peak Consulting

With the expected rise in defaults and Chapter 11 Filings this year and next, this presentation takes a look at the ins and outs of purchasing Receivable Put Protection as well as a deep dive into the process of selling a claim when a customer files for bankruptcy.

I. Introduction

a. Default Rate/Chapter 11 Filing Projections
b. Pre-petition risk vs. Post-Petition Risk

II. Pre-Petition Risk Mitigation – Receivable Puts

a. What is a Trade Receivable Put
b. What does a Receivable Put Protect Against
c. Considerations
d. Mechanics
e. Misconceptions
f. Benefits

III. Post-Petition Risk Mitigation – Bankruptcy Claim Sales

a. Claim Sale Process: Start-to–finish
b. Benefits of Selling a Claim
c. Risks to Selling a Claim

Monday, March 13, 2023
3:45pm – 4:30pm

Negotiation Skills


Presented by George Angelich, Partner, and Justin Kesselman, Partner, ArentFox Schiff

It has been said that everything in life is a negotiation. Mastering this skill differentiates high performers from everyone else. In nearly every context, from a major corporate transaction to daily life, you are trying to work together to achieve a common goal from contrasting motivations. This program will help you gain confidence in your negotiations by applying core principles to develop strategies, create opportunity, and drive successful outcomes. The session will offer pertinent ideas and concrete examples for new and experienced negotiators, including examination of differing viewpoints and degrees of situational complexity.

Monday, March 13, 2023
4:30pm – 5:00pm

General Membership Meeting

As a member of the Credit Research Foundation, we invite you to hear from CRF’s new President on the “state of the state.” Learn about the exciting things CRF is working on, what we’ve accomplished coming out of the Pandemic and what projects the Research Committee is working on. Join us and be an informed member!

Monday, March 13, 2023
5:00pm – 6:00pm

Networking Reception

Join us for a networking reception to cap off the first day of the Forum. Enjoy cocktails, appetizers and great company!

Tuesday, March 14, 2023
7:00am – 9:00am


Fuel up with coffee, juice and breakfast before heading into the morning sessions! This is also a great opportunity to chat and network with other attendees.

Tuesday, March 14, 2023
9:00am – 9:15am

Opening Comments

Opening comments and reminders from the CRF team.

Tuesday, March 14, 2023
9:15am – 10:00am

Credit & A/R’s Role in Protecting Your Business: Cyber Security

How compliance controls form a foundational part of securing the business against cyber risk


Presented by Ritesh Bagayat, Managing Director, Cyber Risk Services, and Peter Hodge, Senior Manager, Cyber Risk Services, Deloitte & Touche LLP

Cybersecurity issues are pervasive, and bad actors continue to become more sophisticated as they learn ways to penetrate systems. Compliance alone is not enough to stop the threat. This forum topic will look at the overlap of compliance requirements and cyber security must haves.

  1. Most common bad actor attacks within the Accounts Receivable domain
  2. Using your governance framework to address both compliance and cyber security
  3. Proactive best practices

Tuesday, March 14, 2023
10:00am – 10:45am

A Practitioner’s Journey: Implementing and Optimizing The International Supply Chain Risk Assessment Function


Presented by Conrad Ragan, Director of Credit and Collections, PepsiCo

Corporate credit risk departments are expanding their scope over time to include other functions that can utilize their financial acumen to gauge risk as well as leverage expertise around streamlining a scalable and efficient processes to manage, mitigate and communicate the risk to the organization. Conrad will discuss a scalable solution to accurately assess risk in PepsiCo’s global supply chain, mitigate the risk, and ensure all stakeholders are aligned to actions for mitigating the risk and how it was optimized over time. Topics to include:

  • Formalizing the supplier risk review process using a scalable format
  • Establishing regular automated reporting
  • Creating a point of delivery and escalation process for at-risk suppliers
  • Rolling out and networking with sector procurement executives within PepsiCo
  • Communicating risk to the organization and ensuring no surprises
  • Ensuring a well-controlled process and setting reserves for financial exposure
  • Identifying list of suppliers most material to the org’s success
  • When and how to mitigate supply chain and financial risk
  • Understanding how Credit Risk fits within the broader procurement risk assessment

Tuesday, March 14, 2023
10:45am – 11:00am


Grab some coffee, tea, water or soda…chat with attendees…then return refreshed for another session!

Tuesday, March 14, 2023
11:00am – 11:45am

Down to the Last Detail: The Nuts and Bolts of B2B Credit Applications and Terms and Conditions of Sale


Presented by Bruce S. Nathan and Andrew Behlmann, Partners, Lowenstein Sandler

This program introduces the model form of credit application and terms and conditions that the Credit Research Foundation recently published in partnership with Lowenstein Sandler.

The speakers will discuss the importance of a properly completed and executed credit application that also includes well-drafted terms and conditions. The session will also cover the utility of the credit application and terms and conditions to a creditor’s decision to extend credit, collect its claim against a delinquent customer, and fully realize upon risk mitigation tools, such as letters of credit, guaranties, purchase money security interests/consignments, and credit insurance used by savvy credit departments to support an increased credit line or increase recoveries from financially distressed customers. Finally, we will review some of the significant terms and conditions and the benefits that well drafted terms and conditions provide to creditors to facilitate collecting their claims against a delinquent customer and minimizing the risk of a creditor’s liability to the customer.

Tuesday, March 14, 2023
12:00pm – 1:30pm


Refuel and refresh to prepare for the afternoon sessions. And network while you fill your stomach!

Tuesday, March 14, 2023
1:30pm – 2:15pm

Are You Accepting Crypto Currency or Considering It?

Are you providing goods and services to Crypto entities or curious about it?


Presented by Paul Navid,, Senior Director, Province

We’ve seen several bankruptcies around crypto recently. Paul Navid, Sr. Director from Province, will explore some of the causes and what you should be doing if you are accepting crypto as a form of payment. Additionally, if you provide services or goods to crypto entities, you may be subject to liability as these cases continue to unfold. The session will cover:

  • The macroeconomic Impact of cryptocurrency and stablecoins
  • Overview of recent crypto bankruptcy filings
  • How cryptocurrency bankruptcy filings can impact you
  • How to protect yourself against cryptocurrency bankruptcy filings even when you think you have no exposure

Tuesday, March 14, 2023
2:15pm – 3:00pm

How Targeted Industry Credit Scoring & Analytics Unlock Benefits When Managing High-Risk Accounts


Presented by Sung Park, Director of Analytics, Experian

In this session you will learn how to apply analytics to industry data to maximize credit risk predictiveness, increase automation and make objective, data-driven decisions. These techniques help Trade Creditors:

  1. Reduce days sales outstanding (DSO)
  2. Minimize charge-offs
  3. Improve loss forecasting for reserves (CECL Reserve Requirements)

Tuesday, March 14, 2023
3:00pm – 3:30pm


Grab some coffee, tea, water or soda…chat with attendees…then return refreshed for another session!

Tuesday, March 14, 2023
3:30pm – 4:15pm

Building Dashboards to Empower Your Credit Dept



Presented by Chris Arrington, Chief Credit Officer, and Charles Edwards, Director of Credit Operations, SRS Distribution

Dashboards and Business Intelligence tools have become critical components for SRS and other world class Credit Departments. In their prior CRF web-cast, Learn to Create Your OWN Dashboards, Chris and Charles shared tips for developing and implementing dashboards used for AR management. In this session, they will delve deeper into the topic, sharing further insights about dashboard development, BI, and other data driven best practices. They will also share how Dashboards and technology can connect to a broader strategy of empowering your Credit Department and help you build an innovation culture that improves the performance, careers, and lives of its people. They will cover topics such as:

  • Dashboard Development
  • Data Modeling
  • Data Analytics for Credit Decisions
  • Innovation Culture
  • Credit Department Structure
  • Workflow Efficiency and Prioritization

Tuesday, March 14, 2023
4:15pm – 5:00pm

 Executive Leadership Roundtable: An Interactive Session

Presented by CRF

In this interactive session, attendees will discuss and explore what is driving deduction balances higher than usual and identify and share ways to reduce the backlog while decreasing the volume of future deductions.
Points to be covered include:

  • Is compliance documentation driving the deduction process? What are you seeing in your organization/industry?
  • What is causing deduction balances to increase significantly?
    • What root cause and solutioning methods are you using that works?
  • Have you implemented a scorecard and is it addressing internal and external pain points?
    • How is your organization assigning ownership and keeping score?
  • How can you reduce the backlog quickly and effectively?
    • What role does enabling technology (ERP and/or RPA) play to automate the verification process?
    • Are you using specialized service providers?

Wednesday, March 15, 2023
7:00am – 8:30am


Join us for coffee/tea/juice and breakfast to fuel up for the final day of the Forum!

Wednesday, March 15, 2023
8:30am – 9:30am

2023 Economic Update

Perspective provided by Steve Isberg, Ph.D., Chair of Accounting Department, Towson University

Dr. Steve Isberg, Senior Research Fellow at CRF and Chair of the Accounting Department at Towson University, will share his perspective on the economy, driving factors, effect of inflation, energy issues, global supply chain and Federal Reserve decisions affecting the overall economy and potential impacts to certain sectors. This is a general information session to be taken into consideration as you make strategic decisions and look at your overall portfolio for possible risk factors.

Wednesday, March 15, 2023
9:45am – 12:00pm

Open Forum

The Open Forum is often one of the most highly rated sessions at our live events. This is an open discussion session giving all attendees a chance to participate – ask questions and/or provide answers to others. As always, this Open Forum session allows for immediate feedback from your peers on the questions/topics that are important to YOU!

Please be sure to submit any questions or topics you would like to discuss on the registration form or send them directly to Angela McDonald.

Wednesday, March 15, 2023
1:00pm – 5:00pm

National Building Materials Wholesale Best Practices Group Meeting

This is an independent, members-only group for senior level Credit & A/R professionals to engage in best practice processes and benchmarking conversations in an anti-trust compliant environment. The meeting includes an Economic overview presentation focused on the Construction and Building industries delivered by Macro-Economist, Richard Hastings.

For information about this group, to become a member or join as a first-time guest, please contact Yesinne Alvarez.