COVID-19 has caused us to cancel TWO of our annual Forums this year, but the CRF team is still committed to delivering the valuable information that was planned for those events. With that in mind, we brainstormed ideas to deliver those sessions and more in a timely and convenient format for the community. The result is the first ever CRF Week!

What is CRF Week? Five days of pre-recorded, high-end education sessions will be posted online for easy access. This allows us to share the important topics and content that we had planned to deliver at our March and August Forums.

How do I participate? Each day, several sessions will be shared on our website. Simply login to the site to access the sessions. Since the sessions are pre-recorded and posted online, you can access them at any day and time that is convenient for you.

What is the cost? All sessions will be available AT NO COST to CRF MEMBERS! Non-Members can gain access to all of the recorded sessions for a fee of $350.

*CRF Members do NOT need to register for CRF Week. Simply login to the Members section of the CRF website to access the recordings. For assistance with login information, please contact Angela McDonald.


Monday, 7/20 Tuesday, 7/21 Wednesday, 7/22 Thursday, 7/23 Friday, 7/24
Cannabis Panel Discussion: A Review of Policy, Practice & Banking Getting Back to Work
(Part 1): Preparations & Considerations for Employers
Getting Back to Work
(Part 2): When the Rubber Hits the Road
How Digital Transformation of Accounts Receivable is a Catalyst for Becoming a Winning Credit Team B2B Payment Efficiency: Now is a Critical Time for Change
Cashflow vs Customer Relationships Credit Role Changes in the Wake of COVID-19 2020: State of the U.S. Consumer Social Media Strategy in Collections A Round Table Discussion on Issues Impacting Creditors in a COVID-19 Environment
Managing Multiple Accounts Payable Platforms How to Protect Your Energy Level as We Transition Out of the COVID-19 Pandemic Private Equity in a Post-COVID Environment CECL: Macro & Micro Factors Driving Bad Debt Write-Offs Opportunities in Order-to-Cash: Increase Productivity & Efficiency
Business Continuity During a Recession: Credit Management in Times of Crisis A Business Guide to Antitrust for Credit Professionals How to Effectively Manage a Remote Workforce During Uncertain Times Scoring Models Avalanche of COVID Chapter 11s Forecast: Strategies for the Credit Team


Session Abstracts

Cannabis Panel Discussion: A Review of Policy, Practice & Banking

Presented by Sam Fensterstock, SVP, Business Development, AG Adjustments; Angela Lucas, Chief Risk Officer, Integrated Compliance Solutions

How Do We Sell, Collect, Apply and Mitigate Risk in the Cannabis Space? This discussion addresses, the most current operational issues and practices of the order-to-cash cycle related to this industry segment. Our experts will share their points of view with a lens on practitioner, market and banking issues as it applies to cannabis.

Cashflow vs Customer Relationships

Presented by Craig O’Neill, CEO, Versapay

Not long ago, all but your biggest customers had to submit to your invoicing and payment processes. Now, due to changing expectations, shifts in workforce demographics and the “new normal” of remote working, even your smallest customers demand an invoicing and payment experience that works for them. We’ve entered the era of Customer-Centric AR. In today’s current climate, however, many companies are facing the reality of having to prioritize cash flow over customer relationships. This discussion will focus on the current state of AR and how to balance short-term needs with long-term stability. You’ll learn: what a customer-centric approach to receivables is; how to choose between cash flow and customer relationships; what economic and lifestyle factors are driving this change; real examples of organizations who have transformed.

Managing Multiple Accounts Payable Platforms

Presented by Mitch Rose, SVP & GM Corporate Segment; Chris Angel, Channel Sales Director, Billtrust

The more accounts payable platforms your customers use, the greater the impact on how you send invoices and receive payments. This session offers a panel discussion that will focus on the trends behind the growing use of A/P platforms and strategies to address their impact on A/R processes.

Business Continuity During a Recession: Credit Management in Times of Crisis

Presented by Michael Koehler, Principal Solution Architect; Eva van der Grijn, Senior Solution Architect, Serrala

This session will look at important lessons about business continuity in times of crisis. How prepared were businesses for this unpredicted recession and changes unleashed by the COVID-19 crisis? What were the key impacts on global business? Which key indicators were/will be important drivers to recover from the recession? And what steps can businesses undertake to swiftly prepare and react in case of signs that may lead to a significant downturn in the economy.

Getting Back to Work (Parts 1 and 2)

Presented by Mark Konkel, Co-Chair; Barbara Hoey, Co-Chair, Kelley Drye

The Coronavirus threat will still be active when many employers begin to return their employees to the job. What will you do when:

  • Employees refuse to return?
  • When some have been sick but not diagnosed?
  • When social distancing measures remain in place?
  • When some parts of the country (or even your city) are “more open” than others?
  • What should employers do to prepare?

Two experts will guide employers through the snares of legal, logistical and practical considerations as the nation returns to work.

Credit Role Changes in the Wake of COVID-19

Presented by Mike Bevilacqua, Senior Director, PepsiCo; Pete Knox, Head of Credit, Nestle; Al Furst, COO, F&D Reports/Creditntell; Taylor Ricketts, AVP, F&D Reports/Creditntell

This panel discussion consists of practitioners and industry experts who review the changes and key considerations that have and are occurring in their credit operations given the COVID landscape. The panel addresses subjects such as: time management, remote work issues, requests for terms extensions, business analysis changes and the reshaping of the credit role. Led by Taylor Rickets, the panel includes Mike Bevilacqua (PepsiCo), Pete Knox (Nestle) and Al Furst (F&D/Creditntell/ARMS).

How to Protect Your Energy Level as we Transition Out of the COVID-19 Pandemic

Presented by Janine Friedman, Executive Coach, Choice Training & Coaching Solutions

A Personal Development Offering: There is a lot of information out there on how to protect ourselves physically (hand washing, masks, etc.) and financially (PPP loans, unemployment, etc.) but not a lot of information on how to protect ourselves mentally and emotionally. This program is designed to fill that gap. As we cycle through this pandemic, it’s more important than ever to take a purposeful approach to your energy management. The session will provide tools and strategies to help you create calm, build resilience, and set a positive example for your team or organization.

A Business Guide to Antitrust for Credit Professionals

Presented by Jeffrey Blumenfeld, Esq, Partner; Bruce S. Nathan, Esq, Partner, Lowenstein Sandler LLP

Antitrust law has a great impact on best practices credit professionals should follow when making credit decisions and obtaining information from – and communicating with – other credit professionals. The speakers/authors of the recently published document “A Business Guide to Antitrust for Credit Professionals” prepared for Credit Research Foundation, will discuss:

  • How credit professionals can navigate within the bounds of antitrust law, including the Robinson Patman Act, when making their credit and other business decisions
  • What matters can and cannot be discussed and what information can and cannot be exchanged with other credit professionals, both one-on-one and in a credit group or other group setting
  • The applicability of antitrust law to decisions concerning joining and participating in an involuntary bankruptcy petition and serving on an unsecured creditors’ committee
  • The interaction between responding to customers’ requests for extended terms and antitrust law
  • The potential consequences of antitrust violations, and how to protect your company from those consequences.
2020: State of the U.S. Consumer

Presented by Taylor Ricketts, Assistant Vice President; Seema Shah, Director of Consumer & Retail Trends; Danielle McIntee, Retail Analyst, F&D Reports/Credintell/ARMS

Two industry experts (Seema Shah and Danielle McIntee of F&D/Creditntell/ARMS) review the US. consumer and the shifting behavioral habits that impacts their purchasing patterns. In addition, the panelists will share their knowledge on the changing behaviors credit practitioners need to be aware of in order to assess their customer’s risk level. Finally, the panel will discuss thoughts on assessing the likelihood of a firms long-term viability and their competitive position.

Private Equity in a Post-COVID Environment

Presented by Rich Newman, Managing Director; Paul Alversano, CPA, Managing Director, Seth Waschitz, Director, Alvarez & Marsal

Industry experts will discuss the impacts of Private Equity (PE) in a post COVID-19 environment.  This presentation includes an overview of the current landscape of PE, trends in the marketplace and impacts of PE through the lens of the credit executive.

How to Effectively Manage a Remote Workforce During Uncertain Times

Presented by Keith Cowart, FIS

For most companies, having an entirely remote workforce is uncharted territory. With COVID-19, companies were not prepared to be thrust into this situation and were wholly unprepared. Beyond individual capabilities of working from home, management of remote teams introduces a new dynamic that many Credit and Collection managers have never had to learn before. There are a number of challenges faced by this new reality including:

  • Technical infrastructure
  • Communication
  • Scheduling
  • Dealing with decentralized systems and processes
  • Most importantly – productivity tracking

For years, individuals have been asking management for the ability to work remotely as a way to provide better work/life balance. In most companies however, this was seen as an undesirable, counterproductive move. Being remote does not have to impact the bottom line. In fact, it can have the opposite impact. With specialized solutions designed to improve collaboration, effectiveness and efficiency, managers can gain visibility to productivity metrics while also providing greater employee satisfaction with the great equalizer of work/life balance, working from home. During this session, the presenters will discuss how to overcome the common challenges and how teams can operate successfully in the “new normal.”

How Digital Transformation of Accounts Receivable is a Catalyst for Becoming a Winning Credit Team

Presented by Brian Morgan, Director Product Marketing & AR Advisory, Rimilia

This session discusses how a digital transformation of Accounts Receivable can support your organization’s drive to becoming a winning credit team.  An experienced credit champion will share a real-life example of how one can achieve a full-payment processing rate of 97% and improve customer satisfaction.

Social Media Strategy in Collections

Presented by Chad Haynie, Vice President Business Development; Melissa Longaker, Business Development Project Manager, Commercial Collection Corporation of NY

Social Media and Its Impact on Contemporary Collection Activity – This session will offer a best practices discussion on the application and impacts of social media in today’s collection processes. It will discuss and define sources of data and how to successfully incorporate this opportunity into your capabilities.

CECL: Macro & Micro Factors Driving Bad Debt Write-Offs

Presented by Steven C. Isberg, PhD, Senior Fellow, Credit Research Foundation and Chair, Department of Accounting, Towson University

Join Dr. Steve Isberg, Senior Research Fellow at CRF and Chair of the Accounting Department at Towson University, for an update on the FASB ruling for Current Expected Credit Loss (CECL). Steve has done extensive research on the subject and will share his thoughts on his publications and findings as it relates to actions credit departments can be taking against the same.

Scoring Models

Presented by John Sargent, President, Credit & Management Systems, Inc.

This session discusses how B2B scoring has evolved from basic benchmarks into powerful decision support and portfolio management tools. The presentation describes the progression from disparate agency ratings to powerful multi-variable and trend-based scoring models to identify account and portfolio risk; and provides some thoughts on where it goes from here.

B2B Payment Efficiency: Now is a Critical Time for Change

Presented by Guy Berg, Vice President, Payments, Standards & Outrach Group, Federal Reserve Bank of Minneapolis

Now Is a Critical Time for ChangeFor years, challenges persist that prevent greater adoption of business-to-business (B2B) electronic payments and straight-through processing. The COVID-19 crisis further complicates challenges associated with paper/manual processes. However, change is possible, and now is the time to address B2B payment efficiency improvements. When the moon is in the Seventh House, and Jupiter aligns with Mars, then peace will guide the planets, and love will steer the stars. This is the dawning of the Age of Aquarius. The song lyrics are not the answer, but perhaps the stars are aligned for B2B payment efficiency improvements. During this session, Guy Berg will answer these questions: Why now, why is this a critical time for change? What are the possibilities? How can I get involved?

A Round Table Discussion on Issues Impacting Creditors in A COVID-19 Environment

Presented by Jay Indyke, Chair, Business Restructuring & Re-Organization Practice Group; Michael Klein, Attorney, Cooley

This lively round table discussion addresses key observations in the current distressed landscape and ultimately how credit organizations should be thinking about the same. The team of knowledgeable and well experienced attorneys share their insights into both out-of-court restructuring and bankruptcy activity in the moment. The session concludes with strategy that can be applied in planning for the wave of activity that appears to be on the horizon.

Opportunities in Order-to-Cash: Increase Productivity & Efficiency

Presented by Christopher Rios, Vice President Finance Solutions, Dun & Bradstreet

The Credit-to-Cash function (CTC) is one of the most important areas within the finance function and impacts working capital, cash flow and customer relationships. As a result, companies are actively evolving their CTC function to automate task-oriented, transactional activities and empowering their people with dynamic and actionable tools and insight. The results of these initiatives not only increase efficiency and productivity, but also deliver an enhanced customer experience and improved cash flow.

Avalanche of COVID Chapter 11s Forecast: Strategies for the Credit Team

Presented by Scott Blakeley, Esq and Ron Clifford, Esq, Blakeley LLP

Are you ready? Have you planned appropriately?  Scott Blakeley and Ron Clifford of Blakeley LLP share strategies the credit team can use for what is forecasted to be an avalanche of bankruptcies resulting from the COVID-19 pandemic. Scott and Ron review the economic conditions in which we are operating, those segments which are most impacted, the role of private equity and the tools credit managers can deploy in an effort to defend their organization’s position. Participants will walk away with a supplier checklist that can be used for what appears to be a significant increase in bad debt activity.