Developing a Credit Policy	Advanced
Sample Welcome Letter for a New Customer	Core
The Basics of Deduction & Chargeback Management	Advanced
Identifying Quantifying & Tracking the Deduction Problem	Advanced
Deduction Prevention	Advanced
Outsourcing Deductions	Advanced
Deduction Management Reporting	Advanced
Establishing & Maintaining an Efficient Lockbox System	Advanced
Performing a Lockbox Study	Advanced
Monitoring Lockbox Performance	Advanced
Techniques for Improving Leadership Skills	Advanced
Handling Personality Problems	Advanced
Developing a Job Description	Advanced
The Job Analysis	Advanced
The Job Description	Advanced
Measuring Internal Customer Satisfaction	Advanced
Identifying Internal Customers of the Credit Department	Advanced
Identifying & Measuring the Needs & Expectations of Internal Customers	Advanced
Sample Customer Survey	Advanced
Internal Analysis of the Credit & A/R Operation	Advanced
Developing A Strategic Plan	Advanced
Strategic Plan Worksheet and Sample Forms	Advanced
Performance Measures for Credit & Accounts Receivable	Core
What Makes a Measure Meaningful	Core
What Is the Right Measure	Core
Example Credit & Collection Measures	Core
Example Accounts Receivable Measures	Core
Estimating Uncollectible Accounts - Setting Reserves	Advanced
Sample Procedure for Letter of Credit Administration	Advanced
Dealing With Sensitive Credit Information	Core
Sample Trade Reference Policy	Advanced
Credit Balances - Your Responsibility	Advanced
Job Interview Techniques & Script	Advanced
The Domestic Credit Manager & An Export Order	Core
Role of the Freight Forwarder	Core
Commonly Used Forms The following forms are Microsoft Word documents. If you experience difficulty downloading them, right click on the document and save it to your hard drive as a Word document.	Core
Arbitration Agreement
Conditional Sale Agreement
Confidentiality Agreement
Demand by Secured Party for Repossession of Collateral
Demand for Payment on Endorsers
Demand for Payment of Guarantor
Demand for Payment on Promissory Note
Demand Promissory Note
Discharge of Security Interest
Dishonored Check Placed for Bank Collection
Extension of Agreement
General Release
General Subordination
Guaranty Termination Acknowledgment
Indemnity Agreement
Installment Promissory Note
Joint Check Agreement
Notice of Default on Promissory Note
Notice of Public Sale of Collateral
Notice of Purchase Money Security Interest
Notice to Subordinate Lienholder of Foreclosure and Intended Sale
Personal Guaranty
Simple Promissory Note
Secured Promissory Note
Surrender of Collateral