The Mindset of Leadership

       Creating an Extraordinary Organization

An organization’s leaders must provide that elusive quality called leadership. Most people think that leaders are born rather than made. That simply is not true. Leaders demonstrate an ability, which can be learned, to powerfully speak and listen in a way that engenders hope, confidence, and enthusiasm in the people within the organization.

Today’s credit professionals must continuously sell themselves and the value they and their credit operation bring to their company. Taking a leadership role is a requirement for successfully growing in the workplace.

People work to live. Work is the place where they spend the majority of their time, and for many, it is an environment which is dysfunctional at best, emotionally debilitating at worst. Only six percent of Americans say that they love their jobs. Even worse, over 50% say they hate their jobs. More than $300 billion, or $7,500 per employee, is spent annually in the United States on stress-related compensation claims.  And this doesn’t even consider what it costs companies in terms of absenteeism, turnover, and loss of creativity and productivity.

According to a recent Gallup poll, only 11% of employees are strongly engaged at work and another 76% are moderately engaged. Amazingly, only 49% of senior executives say they are engaged at work and 9%, almost one out of ten, are actively disengaged.

Job burnout experienced by 25% to 40% of U.S. workers is the leading occupational disease and responsible for more days lost from work than any other single factor. When you add it all up, the cost is in the trillions!

This is all very unfortunate because personality conflicts, power struggles, unspoken hidden agendas, misunderstandings, people not feeling appreciated or understood, and turnover all negatively impact a company’s bottom line, as well as robbing people of the aliveness they want at work. With such circumstances, how are companies to plan for and adapt to the many dramatic changes they continue to face?

In this program, you will learn the fine art of leadership and how to create a working environment that nurtures and supports people to be creative, productive and profitable. Depending on your needs, the program can be done in as short a time slot as 90 minutes and as long as a multiple day retreat. Depending on the length chosen, topics to be included are: 

• The nature of a paradigm and how it dictates our attitudes and behavior

• The source of the conversation we live in and how it impacts or world view

• How to listen so that people have the experience of being heard

• How the way we use language determines our success in relationships

• What is the only factor that determines your company’s success

• The importance of building relationships

• Why it’s important to have a vision, be congruent, and have integrity

• How to use the law of cause and effect to produce the results you want

• How to minimize or even avoid conflicts and confrontations

• How to listen so that a customer or prospect has the experience of being heard

• How to truly understand a customer’s needs

• How to maximize the likelihood of closing a sale

• How to create relationship with customers, instantly

• How to leave a customer feeling acknowledged, appreciated and taken care of, every time.

Scott Hunter’s keynotes and coaching have been transforming organizations for two decades. A graduate of The City University of New York and The George Washington University School of Law, Scott has been an entrepreneur and business owner for over 35 years. He was also an adjunct professor at Western State University College of Law, where he taught courses on the principles of business and personal success.

Since the late 1970s, Scott has been researching what it takes for people to produce extraordinary results in their personal lives and careers. Through his studies, Scott realized that the ability to create rich, meaningful, quality relationship is key to accomplishment and just about everything else a person wants in life. Until people know how to create such relationships, they cannot fully achieve their goals, including their business goals.

This insight led Scott to apply what he learned about relationships to his work in the business arena. In the last 19 years, Scott has conducted over 100 corporate retreats for groups as small as 2 and as large as 44, consistently producing breakthroughs in the participants’ relationships with each other. This has predictably produced dramatic shifts in the company’s level of accomplishment and has been key to making work work.

As a consultant and coach, he has worked with over 150 corporate clients in working arrangements lasting just a weekend to as long as 10 years. As a speaker, Scott has delivered over 1000 speeches. He has the rare ability to touch people’s hearts – and turn those emotions into practical action; to rattle cages and challenge the status quo – then provide a roadmap for audiences to follow; to discuss broad life values – and connect them to work-related values. Business leaders turn to Scott when they are looking for breakthroughs in enthusiasm, productivity and profitability.

Scott's work involves creating meaningful, quality relationships in the workplace to increase productivity, creativity, teamwork and profitability. He is the author of the ground-breaking book, Making Work Work. He can be reached at scott@thpalliance.com or visit his web site at www.thpalliance.com.

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